How may we help you?

At ONE HUNDRED, your well-being is all that matters to us. We want to ensure that every part of your experience is great, also when you have a question, need assistance, or want to share feedback.

Find locations, get quick answers in our FAQ, or contact us directly—we’re here to help!

happy woman exits public restroom

Here for you

Find us here

Visit this page to discover our public restroom locations, to learn more about the provided services and opening hours.

Ask us anything

Let our chatbot take care of your burning questions, or check the FAQ.

Faq

Get in touch

If our chatbot or the FAQ didn’t provide the answer you were looking for, please contact us.

woman taps interactive<br />
 rating tool

FAQ

Payment and services

WHAT IS THE ENTRANCE FEE?

ONE HUNDRED offers several paid restroom solutions. The entrance fee varies by location but is typically between €0.80 and €1.50 per visit. At most of our locations, you’ll receive a ticket with additional rewards, such as free drinking water, a health check, and voucher discounts at nearby retailers and restaurants. Please check our location pages to see what services are available, or visit the voucher conditions page for more information about the voucher deals.

WHERE CAN I REDEEM MY TICKET?

Redeem your ticket at local ticket redeeming partners. You’ll find the logos of selected local redeeming partners on the backside of your ticket*. Check all voucher conditions here.

*not all stores have a partnership with local redemption partners.

I NEED AN INVOICE FOR BUSINESS PURPOSES

Our tickets contain all information needed for expense reporting like entrance price, VAT, date, and location. Unfortunately, it is not possible to provide this information by email or in any other format.

I PAID TWICE FOR MY TOILET VISIT

We are very sorry to hear something went wrong during the payment process. Please share your contact details with us by email: info@onehundredrestrooms.com and we will be sure to compensate you.

DO I HAVE TO PAY FOR MY CHILDREN?

At ONE HUNDRED locations, children up to a certain age, including one parent/guardian, will be granted free access. Local regulations are communicated at the entrance gate. Our comfort crew will provide entry.

DO YOU HAVE A SHOWER?

At some locations we have a shower service. Please check our location pages to see what facilities are available. If there is a shower service, you’ll pay 5 euro at our comfort crew for 20 minutes usage of the shower. Please make sure to bring your own towel.

DO YOU HAVE FACILITIES FOR DISABLED PEOPLE?

Every ONE HUNDRED location is equipped with a disabled toilet to welcome visitors with special needs.

DO YOU HAVE FACILITIES FOR FEEDING AND BABY CHANGING?

Every ONE HUNDRED location offers a baby changing table. Some locations are equipped with a family room and/or a nursery room with feeding areas and a microwave. Please check our location pages to find out what services we offer per location.

Contact

WE’RE HERE

Fill out our contact form if you want to give us feedback, file a complaint or have your burning question answered. We aim to answer your e-mail in 1 business day.

CAN’T WAIT?

Did you run into a problem or have a question that requires immediate assistance? Send us a message on Whatsapp. We will help you out as soon as possible.

Follow us on your socials and share your experiences, thoughts and feedback with us directly.

Lost belongings

I LOST A PERSONAL BELONGING IN YOUR RESTROOMS

So sorry to hear. The best thing to do is send us a WhatsApp message and tell us where you have lost your personal belongings and what it looks like. We will contact the local comfort crew to check if something has been found. Please make sure to also check the ‘lost and found’ service in the mall or station.

CUSTOMER FEEDBACK

I HAVE A COMPLAINT

We are sorry to hear your experience at ONE HUNDRED was not as you expected. We are open to any feedback that can help us improve our services. Please fill in the contact form and we will get back to you soon.

I HAVE AN IDEA TO IMPROVE YOUR SERVICES

We love innovations. Please share your idea via our contact form and we will contact you soon.

OTHER QUESTIONS

I WOULD LIKE TO APPLY FOR A JOB

Let’s check out if there is a match. Please check our career page for more info or send an open application with CV and motivation to jobs@onehundredrestrooms.com

I AM INTERESTED IN YOUR BUSINESS SOLUTIONS

That’s great! We deliver well-being experiences in public restroom locations such as highways, shopping malls, mobility hubs, food and other public spaces. Our framework of solutions is designed to meet the diverse needs of our partners and visitors, from our SMART solution package to the proven ONE HUNDRED restrooms concepts. Please contact us and we’ll set up a meeting.

I HAVE A PRODUCT OR SERVICE THAT COULD FIT YOUR CONCEPT

We love innovations. Please fill in the contact form and we will get back to you soon.

I WOULD LIKE TO SCHEDULE A MEETING

Let’s explore the opportunities. please contact us and we’ll set up a meeting or call.

I WANT TO BECOME A MARKETING PARTNER

We offer multiple opportunities for marketing partners to stimulate product and brand trial in our stores all over Europe. Stimulate direct sales, offer samples, increase basket size or stimulate trial. Create awareness around your brand and product with photo or video content. Let’s explore the opportunities!

I HAVE ANOTHER QUESTION

Feel free to ask. Check our chatbot or fill in the contact form to get in touch with us.

Contact

WE’RE HERE

Fill out our contact form if you want to give us feedback, file a complaint or have your burning question answered. We aim to answer your e-mail in 1 business day.

CAN’T WAIT?

Did you run into a problem or have a question that requires immediate assistance? Send us a message on Whatsapp. We will help you out as soon as possible.

Follow us on your socials and share your experiences, thoughts and feedback with us directly.

woman checking pulse

Moments matter

At ONE HUNDRED, we believe small moments can transform your day. Each simple act of self-care can significantly impact your well-being.

Our restrooms are designed to be more than just a necessity—they are spaces for you to relieve, refresh and reload. We do anything to ensure you leave feeling better than when you arrived. Discover how we make moments matter for you.